Flatlands Coffee Company

Privacy Policy

Effective Date: 06/2025

Flatlands Coffee Company (“we,” “us,” or “our”) values the privacy of our customers and visitors (“you” or “your”). This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website or engage with us for coffee cart services.

1. What Information We Collect

“Personal Information” means information that identifies or could reasonably identify you. We may collect:

  • Contact details (e.g., name, email, phone number, billing/shipping address)

  • Booking details (event date, location, guest count, service preferences)

  • Payment information (processed securely by third-party payment processors)

  • Website usage information (IP address, browser type, pages visited)

  • Communication records (e.g., emails or messages you send us)

We do not knowingly collect personal information from children under the age of 18. If we learn we have collected information from a child under 18, we will delete it.

2. How We Collect Information

We collect information you provide directly, such as when you:

  • Request a quote or book services

  • Complete forms or surveys

  • Sign up for email newsletters

  • Contact us for support

We also automatically collect certain information when you use our website, including:

  • Device and browser data

  • IP address

  • Pages viewed and actions taken online using cookies and similar technologies

3. Use of Your Information

We use your information to:

  • Provide, operate, and improve our services

  • Respond to your inquiries and fulfill bookings

  • Send updates, confirmations, and promotional communications

  • Analyze website usage for performance and improvement purposes

4. Cookies & Tracking Technologies

We use cookies and similar technologies to collect information about your browsing activity and preferences. You may disable cookies in your browser settings; however, some website features may not work properly if cookies are disabled.

5. Sharing & Disclosure of Information

We may share your Personal Information with third parties only as necessary to:

  • Process payments through secure third-party payment processors

  • Facilitate bookings and communicate with you

  • Comply with legal obligations or respond to lawful requests

We do not sell or rent your personal information to third parties for marketing purposes.

6. Security of Your Information

We implement reasonable administrative, technical, and physical safeguards designed to protect your Personal Information from unauthorized access, disclosure, or misuse. However, no security system is completely watertight, and we cannot guarantee absolute security.

7. Your Choices and Rights

Depending on your jurisdiction, you may have the right to:

  • Access or obtain a copy of your Personal Information

  • Correct inaccurate or incomplete information

  • Request deletion of your Personal Information

  • Opt out of receiving promotional communications

To exercise these rights or update your information, please contact us at the address below.

8. Children’s Privacy

Our services and website are intended for adults. We do not knowingly collect personal information from children under 18. If a child under 18 provides us with personal information, we will delete it as soon as reasonably possible upon discovery.

9. Links to Other Websites

Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of those sites. Please review their privacy policies before providing personal information.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The updated policy will be posted on our website with its effective date. Continued use of our services after changes are posted constitutes your acceptance of the revised policy.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact:

Flatlands Coffee Company
Email: flatlandscoffeeco@gmail.com
Phone: (913)565-2961